Technology adoption in insurance: an evolution or revolution?

As an industry, insurance is often lampooned for its lack of adoption of technology. Characterised as an industry where brokers carry leather-bound binders, beholden to physical inky stamps and fax machines, it’s fair to say we’re still seen as behind the times. 

But those in the industry will know we’re slightly more sophisticated these days. Multiple efforts to move to electronic placing are finally gaining traction, enhanced by the enforced remote working nature of the past 18 months. 

But is it more accurate to say we've undergone a technological evolution rather than a revolution? 

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